Privacy Policy

Note:This privacy policy is subject to change at any time, without notice. Please do make sure you are aware of any changes, by reviewing this policy periodically. By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access this Website. By the use of this Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

Collection of Information

When you use our Website, we collect and store your personal information which is provided by youfrom time to time. We need to do so in order to provide you a safe, efficient and customized experience. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

Personal Information

Personal Information for the purposes of this Privacy Policy shall include, but not be limited to:

  • a. Your Name
  • b. Your address
  • c. Your telephone number
  • d. Your e-mail address or other contact information,
  • e. Information regarding your transactions on the Website, (including sales or purchase history),
  • h. Identification code of your communication device which You use to access the Website
  • i. Any other Information that You provide during Your registration process, if any, on the Website.

Non-Personal Information

ZapWheels may also collect information other than Personal Information which may include:

  • a. Your geographic location,
  • b. Details of Your telecom service provider or internet service provider,
  • c. the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.)
  • Non-Personal Information is collected through various ways such as through the use of cookies. We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". Cookies also allow you to enter your password less frequently during a session. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session.
  • You do not need to reveal your personal/non-personal information when you are merely browsing our Website. We will need your personal information when you want to carry out any transaction. Where possible, we indicate which fields are required and which are optional. You can always choose not to provide information by not using a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on the Website. We use this information for our internal research to enhance the user experience. When we do this analysis, it is always done at an aggregated level.
  • If you use our message boards, chat rooms or other message areas to post messages or leave feedback through Website, that information is collected and retained as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
  • Your personal correspondence to us, such as emails or letters, or other users / third parties’correspondence to us about your activities or postings on the Website may be collected into a file specific to you.

Usage of your Information

Your personal / non personal information is used to, but not limited to:

  • a. facilitate Your use of the Website;
  • b. provide You with information about services available on the Website;
  • c. send You information regarding the Website, any changes in terms, and policies;
  • d. enhance Your Website experience by customizing advertisements, products and offers to Your preferences;
  • e. properly administer the Website;
  • f. conduct internal reviews and data analysis for the Website;
  • g. conduct analytical studies on various aspects including user behaviour, user preferences etc.;
  • h. permit third parties who may need to contact You if you have used their services from the Website;

You hereby agree and acknowledge that the Information collected on this Website is meant for lawful purpose connected with proper functioning of this Website and that the collection of Information is necessary for the purpose.

Sharing of your Personal Information

  • We may disclose personal information to third parties in order to provide you access to our Services,to comply with legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities,
  • We may also share personal information if it is required to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services.
  • We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
  • We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
  • We will share your partial/full personal information with another business entity in case we plan to merge with, or be acquired by that business entity. In such a case, the other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
  • We reserve the right to disclose your information when required to do so by law or regulation, or under any legal obligation or order under law or in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims.

Sharing of your Personal Information

  • Our Website may provide links to third-party advertisements or third-party websites that are operated by third parties. ZapWheels is not responsible for the privacy practices or the content of those linked websites.

Security of Your Data

  • Our Website has adopted stringent security measures to protect the loss, misuse, and alteration of the personal information under our control. We offer the use of secure server whenever you change or access your account information. We adhere to strict security guidelines once your information is in our possession in order to protect it against unauthorized access.
  • We may also share personal information if it is required to prevent, det ect, mitigate, and investigate fraudulent or illegal activities related to our Services.
  • Notwithstanding anything contained in this Policy or elsewhere, ZapWheels shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).
  • A "Force Majeure Event" shall mean any event that is beyond the reasonable control and shall include, but not limited to, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer, computer system or computer network,, computer crashes, breach of security and encryption (provided beyond reasonable control of ZapWheels), power or electricity failure or unavailability of adequate power or electricity.

Opt out / Choice

  • To all the users, we provide the option to Opt-out of receiving non-essential (promotional, marketing-related) communications from us (on behalf of our partners or us in general), after setting up an account.
  • If you want to remove your contact information from all ZapWheels.com lists and newsletters, please send an email to grievance officer as noted below.

Your Consent

  • By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.
  • If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.